Demo · What we build for clients

One message in. Answered, booked and followed up.

A customer messages you. The AI replies, asks the right questions, books the appointment, updates your CRM and lets you know. Then the follow-up runs by itself. This page is an illustration of a setup we build; it isn't a live system.

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Follow one enquiry from start to finish

Each pulse is one customer enquiry. The same steps are written out below.

Example AI receptionist and automation flowA customer message from WhatsApp, web chat or, in future, a phone call goes to an AI receptionist. It answers questions and qualifies the enquiry, books an appointment, updates the CRM, notifies the business owner and starts follow-up automation.WhatsAppCustomer messagesWeb chatOn your websitePhoneVoice: in developmentAI receptionistReplies at any hourAnswers & qualifiesFAQs, prices, availabilityBooks the appointmentCalendar slot + confirmationUpdates your CRMContact, notes, next stepNotifies the ownerHot leads and human handoversFollow-up automationReminders and follow-upsExample AI receptionist and automation flowSame flow as the steps listed below, shown top to bottom.WhatsAppWeb chatPhoneplannedAI receptionistReplies at any hourAnswers & qualifiesFAQs, prices, availabilityBooks the appointmentCalendar slot + confirmationUpdates your CRMContact, notes, next stepNotifies the ownerHot leads and handoversFollow-up automationReminders and follow-ups
Enquiry moving through the flowIn development

Illustration of a typical setup, not live data. Every build is tailored to your business, your tools and how you like to work.

The flow, step by step

  1. A customer gets in touchOn WhatsApp or your website chat, at any hour. An AI voice receptionist for phone calls is in development.
  2. The AI receptionist repliesIt answers straight away in your tone of voice, using your services, prices and opening hours.
  3. It answers FAQs and qualifiesIt handles the common questions and asks the right ones, so you know what the customer needs and how ready they are.
  4. It books the appointmentIt offers available slots, books the one that suits and sends a confirmation. Payment links can be added too.
  5. Your CRM is updated and you're notifiedThe contact, conversation and next step are logged in your CRM or sheet, and you get an alert by email, Slack or WhatsApp. Hot leads and anything the AI shouldn't handle come to a person, with the full conversation.
  6. Follow-up runs automaticallyReminders before the appointment and follow-ups afterwards, built as automations in tools like n8n, Make or Zapier.

How Tapin AI works

How we get a setup like this running for your business.

  1. 1. Discovery callA free call about what's taking up your time. We'll tell you plainly whether AI can help.
  2. 2. BuildA fixed, written quote, then we build in stages and you test working versions as we go.
  3. 3. LaunchWe go live on your channels, train your team and hand over clear docs.
  4. 4. SupportOptional ongoing care: monitoring, updates and small changes each month.

Want this for your business?

Tell us how customers reach you today and we'll show you what an AI receptionist could handle for you.

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